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Frequently Asked Questions

What is the shipping cost and estimated delivery?

Portugal & Spain- Orders over 49€ - 2 to 4 business days - Free Shipping.
Portugal & Spain- Orders below 49€ - 2 to 4 business days - 5€ Shipping.

Portugal (Madeira & Azores) - Orders over 49€ - 5 to 10 business days - Free Shipping.
Portugal (Madeira & Azores) - Orders below 49€ - 5 to 10 business days - 5€ Shipping.

International - Orders over 49€ - 5 to 10 business days - Free Shipping (Duties & Taxes included)
International - Orders below 49€ - 5 to 10 business days - Automatically calculated at Checkout (Duties & Taxes included)

International standard shipping zones and pricing:

Zone 1 EU (9.50€ - delivery in 5-10 days):
Italy, Germany, Belgium, France, Netherlands, Austria, Denmark, Luxembourg, Poland, Czech Republic

United Kingdom (10.50€ - delivery in 5-10 days)

Zone 2 EU (14.50€ - delivery in 5-10 days):
Slovenia, Finland, Latvia, Sweden, Switzerland, Bulgaria, Croatia, Slovakia, Estonia, Hungary, Ireland, Romania, Lithuania, Norway

Zone 3 Rest of the World (24.50€ delivery in 10-12 days)*
some exclusions may apply

Can I change my order?
An order can’t be changed after being paid, if it is necessary to cancel an order and create a new one contact

How do I make an exchange or return?
To perform an exchange or return, scroll down on this page and fill the form with the necessary information. Returns are accepted within 14 days after receiving the product. Alternatively you can visit one of our stores and request an exchange for another product.

Warranty and exchanges
We give for every item 2 months of warranty in case of faulty products.
For Designers (AL and AT) we give 1 year of Warranty  and 6 months for our bags (LC, BK, BE, SZ e AB).
For Returns and Exchanges, every item can be returned at maximum timing of 1 month

Where can I find your physical stores?
You can find a list and map of our stores here

What is your order’s procedure?
After the order is placed and marked as paid, your order will start being prepared for shipping. Our pieces are subjected to a rigorous quality control to guarantee maximum product quality. As soon as the whole order is ready and billed, an e-mail will be sent with the tracking information - done! Next step is waiting for your order to arrive (check board above for estimated delivery times).

I’ve received a faulty product, what do I do?
If you’ve received a faulty product, or your product has been subject to damage during the shipment, you may visit one of our physical stores and request for an exchange, or fill the form at the bottom of this page.

How do I use a promo code?
Promotional codes are inserted in the checkout page, when inserting client information.

What payment methods do you accept?
The Pedra Dura online store accepts all major credit cards.

Paypal - With Paypal you can choose between checking out with your Paypal account or with a regular credit card without needing to create or have a Paypal account.

MBway - This payment method is available only for portuguese originated orders.

If you have any questions, please feel free to contact the Pedra Dura costumer support service.