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Frequently Asked Questions

What is the shipping cost and estimated delivery?

Portugal - Orders over 30€ - 2 to 3 business days - Free Shipping.
Portugal - Orders below 30€ - 2 to 3 business days - 3.70€ Shipping.

Portugal (Madeira & Azores) - Orders over 30€ - 5 to 15 business days - Free Shipping.
Portugal (Madeira & Azores) - Orders below 30€ - 5 to 15 business days - 3.70€ Shipping.

International - Orders over 150€ - 2 to 5 business days - Free Shipping.
International - Orders below 150€ - 2 to 5 business days - Automatically calculated at Checkout.

International zones and pricing:
ZONE 2 (16.40€)
Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands

ZONE 3 (17.90€)
Denmark, Finland, Greece, Ireland, Sweden

ZONE 4 (25.80€)
Bulgaria, Croatia, Cyprus, Czechia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovenia, Slovakia

ZONE 5 (25.10€)
Canada, Greenland, Iceland, Liechtenstein, Norway, San Marino, Switzerland, United States, Andorra, Gibraltar, Jersey

ZONE 6 (65.70€)
Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Chad, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Kenya, Lesotho, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Niger, Nigeria, Cameroon, Réunion, Senegal, Seychelles, Sierra Leone, South Africa, Eswatini, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Central African Republic, Comoros, Guinea-Bissau, São Tomé & Príncipe, Somalia

ZONE 7 (35.80€)
Albania, Belarus, Bosnia & Herzegovina, Brazil, Kazakhstan, Kosovo, Kyrgyzstan, Libya, Moldova, Montenegro, North Macedonia, Russia, Serbia, Tajikistan, Turkey, Ukraine, Uzbekistan, Iran, North Korea, Turkmenistan

ZONE 8 (36.30€)
Argentina, Australia, Bahrain, Chile, China, Hong Kong SAR, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Lebanon, Liberia, Malaysia, Mexico, New Zealand, Peru, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Venezuela, Palestinian Territories

ZONE 9 (38.50€)
Brunei, Laos, Macao SAR, Pakistan, Vietnam, Oman, Qatar, Yemen, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Paraguay, Suriname, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Cook Islands, Fiji, French Polynesia, Georgia, Maldives, Mongolia, Nepal, New Caledonia, Papua New Guinea, Samoa, Sri Lanka, Timor-Leste

ZONE 10 (19.70€)
United Kingdom

Can I change my order?
An order can’t be changed after being paid, if it is necessary to cancel an order and create a new one contact suporteonline@pedradura.net

How do I make an exchange or return?
To perform an exchange or return, scroll down on this page and fill the form with the necessary information. Alternatively you can visit one of our stores and request an exchange for another product.

Warranty and exchanges
We give for every item 2 months of warranty in case of faulty products.
For Designers (AL and AT) we give 1 year of Warranty  and 6 months for our bags (LC, BK, BE, SZ e AB).
For Returns and Exchanges, every item can be returned at maximum timing of 1 month


Where can I find your physical stores?
You can find a list and map of our stores here https://www.pedradura.net/pages/store-locator?ls=en

What is your order’s procedure?
After the order is placed and marked as paid, your order will start being prepared for shipping. Our pieces are subjected to a rigorous quality control to guarantee maximum product quality. As soon as the whole order is ready and billed, an e-mail will be sent with the tracking information - done! Next step is waiting for your order to arrive (check board above for estimated delivery times).

I’ve received a faulty product, what do I do?
If you’ve received a faulty product, or your product has been subject to damage during the shipment, you may visit one of our physical stores and request for an exchange, or fill the form at the bottom of this page.

How do I use a promo code?
Promotional codes are inserted in the checkout page, when inserting client information.

What payment methods do you accept?
The Pedra Dura online store accepts all major credit cards.

Paypal - With Paypal you can choose between checking out with your Paypal account or with a regular credit card without needing to create or have a Paypal account.

2Checkout - The 2checkout payment gateway allows you to check out by using Visa or Mastercard credit cards.

Multibanco, Payshop & MBway - This payment method is available only for portuguese originated orders. At check out please select the 'Multibanco' option. Multibanco references will be sent by email.

If you have any questions, please feel free to contact the Pedra Dura costumer support service.

suporteonline@pedradura.net


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